Green Fee Terms & Conditions

As at 15 December 2021

These terms and conditions govern the use of this Website and the Online Booking System by members and visitors.

Members - Use of this online booking platform is subject to RN’s general terms and conditions.

Visitors - All green fees booked at the Club by an individual shall be subject to the following policy:

  1. Payment policy
    • All green fee bookings must be paid in full at time of booking, with the exception of member guest bookings which can be paid for on the day of play.
    • We accept the following credit/debit cards: Visa, MasterCard, Apple Pay and American Express.
    • Bookings made with Royal Norwich by individuals are VAT exempt. VAT may be payable on golf bookings not made by individuals e.g. by any third party or commercial concerns such as tour operators, hotels, corporate bookings etc.
  2. Bookings
    • All bookings must be made using the Royal Norwich Online Booking System.
    • To confirm a booking, the lead name must be aged 18 years or over.
    • Once you have confirmed your booking and paid the appropriate amount per person, we will email you your booking confirmation, which will show the amount paid and, if any, the remaining amount to be paid. At this point your binding contract will come into existence. Please check the confirmation carefully as soon as you receive it, paying special attention to the tee time and the number of players booked. Contact us immediately if any information, which appears on the confirmation or any other document, appears to be incorrect or incomplete as it may not be possible to make changes later.  We do not accept liability for errors notified to us after 7 days of the date of booking the tee time.
    • Where your booking is for more than one person, the named person responsible for booking your tee time will be treated as the lead name for your booking. The lead name will be responsible for making all payments due to us in accordance with our contract.  The lead name is also responsible for keeping all members of his/her party informed as to the booking details.
    • We will do everything possible to confirm your booked tee times, however, the Club reserves the right to alter preferred tee times. If for any reason your tee times should not be available, as part of our service we will offer you the nearest possible alternative.  Tee times are based on playing in four-balls and therefore you may be paired up with other golfers on the day.
  3. Cancellation policy
    • Cancellations made 7 days or more prior to the first tee time.
      • Full Cancellation – call club to re-arrange date or request a refund.
      • Cancellation of a player(s) – call club to arrange a player refund.
      • Amending the date or time of a booking – call club to confirm rate. The new date & time booked will be subject to the rate available on the new date and the initial payment can be used towards the balance.
    • Cancellations or amendments made within 7 days of the first tee time
      • Full Cancellation – will forfeit their full payment.
      • Cancellations of a player(s) – will forfeit the payment of the player(s) cancelling.
      • Amending the date or time of a booking – Royal Norwich will make every effort to re-schedule the time and/or fill the places but in the event they are unable to do so, the full payment will be forfeited.
    • Cancellation during play
      • If a golfer(s) chooses to play and the weather worsens and the golfer(s) decides not to continue, no refund will be given.
      • If the golfer(s) chooses to play and in the event of any unforeseen circumstances the golfer(s) decides not to continue, no refund will be given.
      • If your round is disrupted due to thunder storms the club will temporarily suspend play until safe to resume. No refund will be given in these circumstances.
      • If during your round the course becomes unplayable through severe weather, as deemed by the management you will be entitled to:
      • A 50% voucher off your next visit if you have completed 9 holes or a 100% voucher off your next visit if you have not completed 9 holes.
    • Cancellations made by the club
      • If the course is closed on your day of play (as deemed by the management), no person may play on the course and all bookings are cancelled. It is up to the individual(s) concerned to re-book their tee time(s) or request a refund by emailing, calling or in person at the club within 72 hours from their original tee time. After 72 hours no refund will be given.
  4. Changes to bookings
    • The name of the lead golfer cannot change.
    • If a change of name is to be made, the lead golfer should email [email protected] quoting the booking reference, the name of the golfer no longer playing, the replacement golfer’s name, home club and handicap. Any name changes can be made up to 7 days before the first day of play.
    • Bookings with 3 or more golfers may add to the empty slot within the tee times allocated, up to 7 days in advance of play. If no golfers are added by this time, it is possible you will be joined by golfer/s waiting on the day.
    • To add golfers, the lead golfer should either call 01603 429928 or E Mail [email protected] quoting the booking reference. The lead golfer will be responsible for payment of any additional golfer’s green fees. Payment must be made by telephone on 01603 429928, as credit card details previously given cannot be accessed for security reasons.
    • If you wish to decrease the number of players in your booking outside of 7 days please contact us directly on 01603 429928. We will amend your booking and provide a full refund on all pre-paid green fees or associated service items. To receive a refund please email [email protected] stating your booking date and time.
    • If you wish to decrease the number of players in your booking within 7 days please contact us directly on 01603 429928. Unfortunately the cancelled players will be subject to a 100% cancellation policy on all green fees.  Any hire items decreased will notbe subject to a cancellation fee.
    • You can postpone your tee time to a later date but this amendment must be a minimum of 72 hours before the date of your original booking. Requests to change a booking within 72 hours are subject to the cancellation policy.
    • If you wish to change the tee time or postpone the date of your tee time a minimum of 72 hours before the date of your original booking we will try to arrange this for you subject to the availability. You will simply have to pay the difference between the price of your original booking and the price of the new tee time.  To postpone your tee time please call 01603 429928.
    • The booking is completely transferable. Therefore, should you be unable to make your tee time, you can offer the tee time to someone else such as a family member or friend.
  5. On the day
    • On the day of play, you are required to report to the Professionals Shop a minimum of 30 minutes prior to your tee time to present your booking confirmation.
    • On request you will be required to present your confirmation to the Starter.
    • If for some reason the Professionals Shop is closed prior to your tee time, you should report to the Bar.
  6. Playing and weather conditions
    • The course is inspected and maintained on a daily basis; however, the playing condition may vary from time to time.  Course maintenance such as aerating greens, improving drainage will happen from time to time and often will be scheduled at short notice, depending on weather, which means that we are not always aware, in advance, of when this will occur. Events such as these are out of our control.
    • Golf played on temporary greens and tees is non-refundable and is considered to be an accepted part of playing winter golf. Please note that trolley and buggy bans occur frequently when a course is wet and is determined by those in charge of the golf course; the Estate Manager and Director of Golf.
  7. Weather conditions
    • Lightning - in the event of lightning, golfers out on the courses are advised to cease playing. They should go to the nearest shelter or building until the lightning has moved away. Then they may return to their places on the course and complete their round. If green fee-paying golfers decide to abandon their round, rather than wait for the lightning to cease, refunds will not apply. Golfers on the first tee will be advised of any lightning that is evident or imminent closure of the course but it is their decision whether or not to play. If they miss their tee-time as a result, reasonable endeavours will be made to reschedule either later that day or the following day depending on availability. In an organised event, the decision to suspend or stop play lies with the tournament organiser. In the case of Club Competitions, the responsibility lies with staff running the competition.
    • Fog - in the event of fog, the decision to suspend, halt or continue play lies with the Royal Norwich, as it is recognised that conditions can change from minute to minute. Golfers on the first tee will be advised of course status by the starter or by the golf shop staff on arrival. Every effort will be made to reschedule tee times. If visiting golfers cannot be rescheduled, they will be offered a refund. In an organised event, the decision to suspend or halt play lies with the tournament organiser. In the case of Club Competitions, the responsibility lies with staff running the competition.
    • Heavy Rain - when heavy rain is expected, the holes are moved to high ground where possible. If it is still impossible to putt out then the course will be temporarily closed and play suspended. Golfers on the course should take shelter. When it is possible to restart, golfers should resume their game at their places on the course. If golfers decide to abandon their game, rather than wait for the rain to cease, refunds will not apply. Golfers on the first tee will be advised that the course is temporarily closed and reasonable endeavours will be made to re-schedule, but they may lose their starting time. If visiting golfer’s times cannot be re-scheduled, they will be offered a refund. In an organised event, the decision to suspend or stop play lies with the tournament organiser
  8. Pace of play
    • At Royal Norwich we aim for pace of play of 4 hours 15 minutes (not to exceed 4hrs 30 minutes) on our main course and one hour on our academy course (six holes). This will ensure that everyone enjoys playing the courses in a reasonable time. You can help us achieve this by playing from the tees that best suit your ability and always being ready to play when it is your turn - there are no rules regarding who can play off any of the five sets of tees* – Gold (7,209 yards), Blue (6,763 yards), Silver (6,381 yards), Black (5,874 yards) and Bronze (5,339 yards) but players should have the ability to play to a reasonable standard to ensure their enjoyment and the enjoyment of others on the course at the same time.  It is therefore strongly recommended that only very competent golfers play off the Gold tees. Please, as a courtesy to all golfers, do whatever is necessary to maintain your place on the course and keep up with the group in front of you. In the event of persistent slow play, a Course Marshal may ask you to pick up your ball and move to the next hole or in severe cases remove you from the course if you are deemed to be repeatedly delaying other golfers.

*Some restrictions on tee options may apply during the winter and periods of course renovation.

  • The course is busy in the high season and you would expect approximately 4 hours 15 minutes a round as a reasonable pace of play although this can be slower in extremely busy times. We cannot be held responsible for slow play on the golf courses.
  • To ensure that there is a consistent speed of play the Club reserves the right to pair up golfers as required. If you do not wish to be paired up you will be required to pay for four players at the time of booking.
  1. Dress code
    • Royal Norwich does not have a formal dress code. All we ask is for members and guests to be smart and dress in a manner that will not cause distress to others.
  2. Hire of equipment and buggies
    • Hire Clubs can be requested online once your booking has been confirmed.
    • Push Trolleys are available for hire on the day.
    • A fleet of buggies with Visage are available for hire. Visage aids golfers with a visual display of both yardages and routes around the courses, along with limiting areas that buggies can enter, which protects both the user and the golf course. All members/visitors wishing to hire a buggy must agree to Royal Norwich’s buggy policy. please contact 01603 429928 so we can check availability for your tee time(s). Buggies may not be driven by anyone under the age of 18 years.
  3. Additional Covid-19 terms and conditions
    • In the event that any member of the lead player’s party has a positive Covid-19 test or is otherwise required to self-isolate within 7 days of the first tee time, the lead golfer should email [email protected] quoting the booking reference and provide appropriate proof of the diagnoses. In these circumstances Royal Norwich will agree to a re-booking option for the group at no extra cost.
    • By arriving at Royal Norwich for your scheduled round, you are certifying that you have not had any symptoms, have not been around anyone with the Covid 19 illness for 14 days to the best of your knowledge and that you nor any member of your party have not had the illness or if so, have been symptom free for 14 days and have been cleared by your GP or a test.
    • To ensure your safety at Royal Norwich during the pandemic, where practicable Royal Norwich complies with the R&A’s guidelines https://www.randa.org/News/2020/04/Golf-in-the-UK-under-COVID-19-restrictions for safe play.
  4. The small print
    • Although all reasonable efforts have been made to ensure the accuracy of the information (including prices) therein (royalnorwich.co.uk), in our email newsletters, in our promotional material and printed media, changes and errors will occasionally occur. You must therefore check the details of your chosen tee time (including the price) at the time of booking.
    • When making a booking you are agreeing to the terms and conditions set out in our Privacy Statement.
    • When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party.  Full payment for any such damage or loss must be paid direct at the time to the Club.  If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.